Terms of Service

Last updated: September 2, 2026

These Terms of Service (“Terms”) govern your access to and use of the QuadPoint website, customer or partner portals made available through the website, and technology-infrastructure products and services provided by QuadPoint LLC (“QuadPoint,” “we,” “us,” or “our”). These Terms apply except to the extent that you and QuadPoint have entered into a separate written agreement that governs the same subject matter. In that event, the separate written agreement controls in the event of a conflict.

1. Acceptance of Terms

By accessing or using the website, submitting a request for information or a quote, accepting a proposal, authorizing work, using a portal, or otherwise receiving Services from QuadPoint, you agree to these Terms and any applicable proposal, agreement, purchase order accepted by QuadPoint, or Statement of Work (“SOW”). If you act for an organization, you represent that you have authority to bind that organization. If you do not agree, do not use the website or Services.

2. Services

QuadPoint provides enterprise technology-infrastructure solutions, which may include structured cabling design and installation, network infrastructure and security, wireless solutions, data-center services, premises security and environmental monitoring systems, smart-hands or onsite support, national rollouts, and related consulting, deployment, maintenance, or support services (collectively, the “Services”). The specific Services, deliverables, locations, assumptions, dependencies, exclusions, schedule, and acceptance criteria for a project will be stated in the applicable proposal, agreement, or SOW.

Website descriptions are general and do not constitute a commitment to provide a particular service, feature, result, capacity, or schedule. QuadPoint may use qualified employees, subcontractors, vendors, or service providers to perform portions of the Services.

3. Quotes, Proposals, and Statements of Work

Quotes and proposals are based on the information available when prepared and are subject to the stated scope, assumptions, exclusions, and validity period, if any. No project-specific obligation arises until the applicable proposal, agreement, or SOW is accepted in the manner specified by QuadPoint. If these Terms conflict with a project document, the following order applies unless that document states otherwise: the signed agreement, the SOW or accepted proposal, and then these Terms.

Customer purchase-order terms or other preprinted or electronic terms do not modify the parties’ agreement unless QuadPoint expressly agrees to them in writing.

4. Customer Responsibilities

You will provide timely, accurate, and complete information reasonably needed to plan and perform the Services. You are responsible for decisions concerning your systems and business requirements; for maintaining appropriate backups of data, configurations, and systems; and for identifying special security, safety, privacy, regulatory, technical, or operational requirements before work begins.

You will obtain and maintain any permissions, licenses, approvals, permits, escorts, building access, network access, credentials, maintenance windows, and cooperation from owners, landlords, carriers, vendors, and other third parties that are assigned to you in the applicable project documents. You will not provide credentials or access beyond what is reasonably necessary for the Services and will promptly revoke access when it is no longer required.

QuadPoint is not responsible for delay, rework, loss, or additional cost caused by inaccurate information, hidden or changed site conditions, unavailable systems, customer-directed methods, customer or third-party acts or omissions, or failure to satisfy these responsibilities.

5. Scheduling and Site Access

Schedules and completion dates are estimates unless an applicable agreement or SOW expressly states otherwise. Scheduling may depend on site readiness, material availability, required approvals, access windows, other trades, utilities, carriers, and third-party providers.

You will provide safe, timely, and lawful access to project locations, work areas, systems, equipment, and authorized personnel. You will disclose known hazards, site rules, security procedures, restricted areas, and required training or protective equipment in advance. QuadPoint may pause or decline work that it reasonably believes is unsafe, unlawful, outside the agreed scope, or likely to damage property or systems. Resulting schedule and cost impacts will be handled under the applicable project documents.

6. Fees and Payment Terms

Fees, rates, deposits, invoicing milestones, reimbursable expenses, taxes, and payment due dates are stated in the applicable proposal, agreement, or SOW. You are responsible for applicable taxes, duties, assessments, and similar governmental charges relating to the Services or products, excluding taxes based on QuadPoint’s net income, unless the controlling project document provides otherwise.

You must raise a good-faith billing dispute promptly and provide enough detail for review. Undisputed amounts remain payable as stated in the applicable project documents. Remedies for late or unpaid amounts, including any interest, collection costs, suspension rights, or lien rights, apply only as permitted by the controlling agreement and applicable law.

7. Changes to Scope and Additional Work

Work outside the agreed scope—including changes to quantities, locations, design, specifications, schedules, access conditions, sequencing, or customer requirements—may require a written change order, revised proposal, or amended SOW. QuadPoint may adjust pricing, schedule, staffing, materials, and other affected terms before performing additional work.

If immediate action is reasonably necessary to protect people, property, data, or systems, the parties may authorize that action through the communication method permitted by the applicable project documents, with scope and commercial terms documented as soon as practical.

8. Equipment, Materials, and Third-Party Products

Equipment, materials, software, licenses, and other third-party products will be those specified in the applicable proposal, agreement, or SOW, subject to availability and manufacturer changes. QuadPoint may propose reasonably equivalent substitutions, but will obtain any approval required by the controlling project document.

Title, risk of loss, delivery, storage, restocking, returns, cancellation charges, and responsibility for customer-furnished items are governed by the applicable project documents and applicable law. Manufacturer or publisher terms, licenses, warranties, and use restrictions apply to third-party products. You are responsible for using products in accordance with those terms and maintaining any required subscriptions, support plans, registrations, or licenses assigned to you.

9. Warranties and Disclaimers

Any project-specific workmanship warranty, service-level commitment, acceptance procedure, remedy, or product warranty will be stated in the applicable proposal, agreement, SOW, or manufacturer documentation. Except for express warranties in those documents, and to the fullest extent permitted by law, the website, portals, Services, recommendations, deliverables, and products are provided “as is” and “as available.”

QuadPoint disclaims implied warranties, including merchantability, fitness for a particular purpose, title, non-infringement, and warranties arising from course of dealing or usage of trade. QuadPoint does not warrant that the website, portals, networks, systems, wireless coverage, security measures, monitoring, or Services will be uninterrupted, error-free, completely secure, compatible with every environment, or immune from failure, intrusion, interference, or data loss. Some jurisdictions do not allow certain disclaimers, so these disclaimers apply only to the extent permitted by law.

10. Third-Party Services

The Services may depend on or interoperate with services controlled by others, including internet, telecommunications, cloud, hosting, software, utility, manufacturer, security, monitoring, or carrier services. QuadPoint does not control and is not responsible for third-party availability, performance, acts, omissions, terms, security, pricing, changes, or discontinuation, except to the extent expressly stated in an applicable project document.

Links to third-party websites are provided for convenience and do not imply endorsement. Your use of third-party services is governed by the applicable third party’s terms and privacy practices.

11. Intellectual Property

Each party retains ownership of intellectual property it owned or developed independently of a project. QuadPoint retains ownership of its methods, know-how, tools, templates, software, processes, documentation, and other pre-existing or reusable materials, including improvements to them.

Ownership and license rights in project-specific designs, drawings, configurations, reports, documentation, software, and other deliverables are governed by the applicable agreement or SOW. If no project document addresses a QuadPoint-created deliverable, then upon payment in full for that deliverable, QuadPoint grants you a non-exclusive, non-transferable license to use it internally for the purpose for which it was provided. Third-party materials remain subject to their owners’ terms.

The QuadPoint name, logo, website design, and website content are owned by or licensed to QuadPoint. You may not copy, modify, distribute, sell, license, reverse engineer, or create derivative works from them except as permitted by law or with prior written authorization.

12. Confidentiality

Each party may receive nonpublic information that a reasonable person would understand to be confidential given its nature or the circumstances of disclosure (“Confidential Information”). The receiving party will use Confidential Information only to perform or receive the Services and will protect it using reasonable care. It may disclose Confidential Information only to personnel, advisers, subcontractors, and providers who need it for that purpose and are subject to appropriate confidentiality obligations.

Confidential Information does not include information that the receiving party can show was lawfully known without restriction, becomes public through no breach, is received lawfully from another source without a duty of confidentiality, or is independently developed without use of the disclosing party’s Confidential Information. A receiving party may disclose information when legally required, provided it gives notice when legally permitted and reasonably cooperates in seeking protective treatment. Any separate confidentiality agreement controls in the event of a conflict.

13. Acceptable Use

You may not use the website, portals, or Services to:

• violate any law, regulation, court order, contract, or third-party right;
• gain unauthorized access to accounts, systems, networks, data, facilities, or equipment;
• introduce malware, harmful code, excessive traffic, or other material that disrupts or compromises systems;
• probe, scan, test, monitor, intercept, or circumvent security controls without written authorization;
• impersonate another person, misrepresent authority, or submit false or misleading information;
• interfere with other users or with the operation of the website, portals, or Services; or
• use the website or Services to develop or support unlawful, infringing, abusive, or harmful activity.

Security testing, network scanning, credential use, surveillance-system access, and similar activities may be performed only within the authorization and scope stated in the applicable project documents.

14. Limitation of Liability

To the fullest extent permitted by law, neither party will be liable to the other for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, business opportunities, goodwill, anticipated savings, or data, arising from or related to the website, Services, products, or these Terms, even if advised that such damages are possible.

To the fullest extent permitted by law, QuadPoint’s aggregate liability arising from or related to a particular project will not exceed the amount paid or payable to QuadPoint for the specific Services giving rise to the claim under that project’s applicable proposal, agreement, or SOW. For claims arising solely from use of the public website and not from paid Services, QuadPoint’s aggregate liability will not exceed the greater of the amount you paid QuadPoint for that website use or the minimum amount that applicable law permits.

These limitations do not apply to liability that cannot lawfully be limited. An applicable agreement or SOW may state different or additional liability terms, which will control for that project.

15. Indemnification

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless QuadPoint and its personnel from third-party claims, damages, judgments, penalties, costs, and reasonable legal fees arising from your unlawful use of the website or Services; your breach of these Terms; materials, instructions, specifications, data, or equipment you provide; or your infringement or violation of a third party’s rights. This obligation does not apply to the extent a claim results from QuadPoint’s negligence, willful misconduct, or breach of the controlling project agreement.

Any project-specific indemnification obligations, procedures, defense rights, or exclusions in an applicable agreement or SOW control over this section.

16. Service Suspension or Termination

QuadPoint may suspend access to the website, a portal, or affected Services when reasonably necessary to address a security threat, unsafe condition, suspected unlawful activity, material breach, nonpayment under the applicable project documents, or risk of harm to people, property, systems, or other customers. When practical, QuadPoint will provide notice and a reasonable opportunity to address the issue.

Termination rights, notice periods, cancellation charges, transition obligations, and treatment of work in progress are governed by the applicable agreement or SOW. If no project document addresses termination, either party may terminate an ongoing, non-fixed-term Service upon reasonable written notice, but you remain responsible for Services performed, authorized commitments, non-cancellable items, and other amounts properly incurred through the effective termination date.

Provisions that by their nature should survive termination—including payment, confidentiality, intellectual property, disclaimers, limitations of liability, indemnification, and dispute terms—will survive.

17. Force Majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, such as severe weather, natural disaster, fire, epidemic, labor disruption, war, terrorism, civil unrest, governmental action, utility or telecommunications failure, cyberattack not caused by that party’s failure to use reasonable safeguards, transportation disruption, supply-chain shortage, or third-party service outage. The affected party will use reasonable efforts to reduce the impact and resume performance. Payment obligations for Services already provided are not excused.

18. Governing Law and Disputes

The governing law, forum, venue, and any dispute-resolution process stated in an applicable agreement or SOW control disputes relating to that project. If no such document specifies governing law or forum, the laws and courts that apply under otherwise applicable legal principles will govern, without creating a contractual choice of a particular state or jurisdiction in these Terms.

Before filing a formal claim, the parties will attempt in good faith to resolve the dispute through business representatives, unless immediate relief is reasonably necessary to protect rights, safety, systems, or Confidential Information.

19. Changes to These Terms

QuadPoint may update these Terms to reflect changes in the website, Services, business practices, or legal requirements. The “Last updated” date shows when these Terms were most recently revised. Updated Terms apply when posted, unless a later effective date is stated. Changes do not retroactively alter a signed agreement or accepted SOW unless the parties agree in writing.

20. General Terms

You may not assign your rights or obligations under these Terms or an applicable project document without QuadPoint’s prior written consent, except as otherwise permitted in the controlling agreement or by law. QuadPoint may assign its rights and obligations in connection with a merger, reorganization, sale of assets, or similar transaction, subject to applicable law and any controlling agreement.

If a provision is found unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect. A waiver must be in writing and applies only to the specific instance stated. These Terms and the applicable project documents constitute the agreement for their subject matter and supersede prior discussions on that subject. Headings are for convenience only. Electronic records and signatures may be used where legally valid.

21. Contact Information

Questions about these Terms or the Services may be submitted through the QuadPoint Contact page. Please identify your project, proposal, or SOW when relevant so the request can be directed appropriately.