Your IT Team Can't Be Everywhere. We Can Be There When You Need Us.
Smart Hands / Onsite Support
Physical IT Support, Wherever the Work Is
Remote management has transformed IT support, but some problems still require someone to physically touch the equipment.
A switch needs to be replaced. A cable needs to be traced. A device needs to be installed. Someone needs to verify what is actually happening inside a network closet.
QuadPoint provides Smart Hands and onsite technical support that gives your IT team experienced resources in the field when physical execution is required.
We become the eyes and hands of your remote engineers, IT department, MSP, or technology team.
Field Extension
Extend Your IT Team Into the Field
Sending an engineer across the country to replace equipment or troubleshoot a physical problem is expensive and inefficient.
Maintaining dedicated technical staff at every location often doesn't make sense either.
Smart Hands provides another option.
QuadPoint technicians can perform onsite tasks according to your instructions while your engineers remain focused on the work that actually requires their expertise.
Your team maintains control.
We handle the physical execution.
Capabilities
Smart Hands Services
QuadPoint can support a wide range of onsite IT and infrastructure requirements.
Network Equipment Installation
We can provide onsite installation and physical deployment support for:
- Switches
- Routers
- Firewalls
- Wireless access points
- Network appliances
- Servers
- UPS equipment
- Racks and cabinets
- Patch panels
- Other network-connected equipment
Rack & Stack
QuadPoint can install equipment into racks and cabinets according to your specifications. Work can include:
- Equipment mounting
- Rack installation
- Patch panel installation
- Power connections
- Network patching
- Fiber patching
- Cable management
- Equipment labeling
- Asset identification
- Installation photographs
Hardware Swaps & Replacements
When equipment fails or reaches the end of its lifecycle, your remote team may know exactly what needs to happen but still need someone onsite to do it.
- Hardware replacement
- RMA swaps
- Switch replacement
- Router replacement
- Firewall replacement
- Wireless access point replacement
- Server component replacement
- Peripheral replacement
- Equipment relocation
- Old equipment removal
Remote Engineer Assistance
Sometimes your engineer simply needs someone at the other end. QuadPoint technicians can work under remote direction while your engineering team diagnoses or configures the environment. Tasks can include:
- Console connections
- Cable changes
- Port verification
- Equipment identification
- Status light verification
- Power cycling
- Device resets
- Connection testing
- Physical inspection
- Serial number verification
- Photographs
- Equipment tracing
Cabling & Connectivity Support
Physical connectivity problems can be difficult to diagnose remotely. QuadPoint can provide onsite support involving:
- Cable tracing
- Copper patching
- Fiber patching
- Cable replacement
- Port testing
- Network drop testing
- Patch panel identification
- Cable labeling
- Connectivity verification
- Basic cabling remediation
Wireless Support
When wireless infrastructure requires physical attention, QuadPoint can support:
- Access point installation
- Access point replacement
- Device relocation
- Cabling
- PoE connectivity
- Physical inspection
- Troubleshooting assistance
- Site survey support
- Connectivity verification
Site Surveys & Infrastructure Audits
Before your team plans a project, you may need to know what is actually at the location. QuadPoint can collect field information such as:
- Equipment inventory
- Rack conditions
- Network equipment
- Available rack space
- Telecommunications room conditions
- Cabling conditions
- Power availability
- Device locations
- Model and serial numbers
- Photographs
- Measurements
- Existing infrastructure
This gives your remote team better information before planning the work.
Ongoing Support
Moves, Adds & Changes
Technology environments never remain static.
Employees move. Offices are reconfigured. Equipment gets replaced. New devices are installed. Network requirements change.
QuadPoint can provide onsite support for ongoing moves, adds, and changes without requiring your internal IT team to travel for every physical task.
Troubleshooting With Someone Onsite
Remote troubleshooting has limitations.
Your engineer may be able to see that a device is offline but not why.
- Is it receiving power?
- Is the network cable connected?
- Is the link light active?
- Was something accidentally unplugged?
- Is the equipment physically damaged?
- Is the correct cable patched into the correct port?
Having a qualified technician onsite gives your remote team information they simply cannot obtain from a management console.
QuadPoint provides those eyes and hands.
Planned Work
Planned Projects & Scheduled Maintenance
Smart Hands isn't only for emergencies.
QuadPoint can also support planned work such as:
- Technology refreshes
- Network upgrades
- Equipment replacements
- Office moves
- Infrastructure changes
- Site openings
- Site closures
- Equipment audits
- Preventive maintenance
- After-hours work
- Scheduled cutovers
Distributed Teams
Supporting Distributed Organizations
Smart Hands becomes especially valuable when IT is centralized but facilities are distributed.
Instead of maintaining technical staff everywhere or continually sending engineers on the road, your organization can coordinate onsite work through QuadPoint.
This model can support:
- Corporate IT departments
- Multi-location businesses
- Managed service providers
- Network engineering teams
- Technology vendors
- Integrators
- Data center teams
- Retail organizations
- Distributed enterprises
Flexible Scale
One Site or Hundreds
Need someone at one location?
We can help.
Need the same physical task performed across a large group of locations?
That's where Smart Hands can become part of a larger deployment strategy.
QuadPoint can combine onsite technical support with our National Rollout capabilities to help organizations execute repeatable tasks across distributed facilities.
Documentation
Better Information From the Field
Onsite execution isn't valuable if your remote team doesn't know what happened.
Depending on project requirements, QuadPoint can capture information such as:
- Work completed
- Equipment installed
- Serial numbers
- Asset information
- Test results
- Before-and-after photographs
- Infrastructure conditions
- Issues discovered onsite
- Items requiring additional attention
Clear field information helps your team make better decisions without physically being at the location.
Process
How Smart Hands Works
01
Tell Us What Needs to Happen
Provide the location, scope, equipment information, access requirements, and instructions for the work.
02
Prepare the Visit
The onsite requirements are reviewed so the technician understands the expected work before arriving.
03
Execute Onsite
The technician performs the physical tasks according to the scope and coordinates with your remote technical resources when required.
04
Verify
Required connectivity, equipment status, installation details, or other completion criteria are checked.
05
Report Back
Your team receives the required documentation and information from the field.
Keep Your Engineers Engineering
Your most experienced technical people shouldn't have to spend a day traveling simply because somebody needs to replace a switch, trace a cable, install an access point, or inspect a rack.
QuadPoint gives your team a practical way to extend its reach.
Your engineers provide the expertise.
QuadPoint provides the hands onsite.
Let's Build a Stronger
Foundation for Your Technology
Whether you're expanding, upgrading, or building from the ground up, QuadPoint provides the expertise and execution needed to support your business goals.